“green Insurance Initiatives: Sustainability And Coverage In Europe”

“green Insurance Initiatives: Sustainability And Coverage In Europe” – Since our founding in 2008, we have worked in accordance with the LIFENET Manifesto (hereinafter referred to as the “Manifesto”) of “Understandability, Competitive Prices, and Convenience.”

The manifesto strongly wishes to always take the customer’s perspective without losing sight of the main goal: collaboration.

“green Insurance Initiatives: Sustainability And Coverage In Europe”

We believe that, guided by the Manifesto, our business will help solve social problems for our customers and other stakeholders. We also believe this will lead to growth in our business and improved business results.

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According to the manifesto, we are committed to improving corporate governance, consumer behavior and adapting to social changes, striving to create sustainable lives and improve our business results.

We established the following principles in our manifesto: Be a “straightforward person.” Commit to transparency. Communication between our management team, products and employees is open. Ethics means always taking the high road in obeying laws and morals. In line with these guidelines, we are creating transparent governance.

Our goal is to help our customers embrace life with products and services that are easy to understand, competitively priced, and convenient. As part of our mission, we are committed to increasing management transparency and strengthening the oversight and effectiveness of our corporate governance as a holding company with a social and public character. Through these programs, we aim to strengthen and improve business management to achieve sustainable improvements in business results.

Establishment of a board of directors composed of outside directors who constitute a majority of all directors since the incorporation of the company

Sustainability In Insurance

Consists of an audit and valuation committee chaired by an independent outsider with a majority of members

Change from a company with a board of directors to a company with a supervisory management team

In the manifesto, we state the following: Listen to your customers. Recognize needs and act accordingly. Let’s show tone and feel. To provide quality products and services that we want to confidently recommend to our own friends and family.

We support customers in the market, so that our customers can understand, accept and choose the services they really need in life.

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The second chapter of the manifesto is an exploration of our understanding of life insurance policies. Our products focus on pure protection without the excessive cost. We provide simple and understandable services.

We also provide knowledge about life insurance, policy options and security benefits so that our clients can understand, accept and choose the policy that is right for them.

Also, even though we offer our products and services online, we carefully instruct our customers on the use of the phone and chat. We’re also working to understand when customers receive coverage and benefits. We not only provide information on requests on our website, but also annually through advertising and regularly provide support to our customers.

Chapter Three of the Manifesto states that our goal is to make life insurance affordable. We provide the most affordable medical services to our clients. We provide the life insurance price list for the general public so that customers can understand, accept and choose products.

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We use the internet at all touch points with our customers, providing convenient service while reducing paper usage.

We have created an environment that allows clients to request insurance advice, apply for coverage, complete the negotiation process and make the benefits of the Internet their way of life 24 hours a day, 365 days a year.

We received top marks for overall customer satisfaction two years in a row, and we also received top marks in every aspect including channel interaction, product type, price, messaging and information. – In J.D. Power 2022 Japanese Consumer Satisfaction Survey on Contract Life Insurance .

The Comprehensive Business Case For Sustainability

In addition, in the HDI Benchmarking test certified by international experts, we received three stars in two categories for the ninth time, the highest in the industry, and customer service is free.

Lifenet ranked No. 1 on JD.com for two consecutive years. Power 2022 Japan Life Insurance Contract Customer Interest Study (Dect Distribution Channel Section)

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In the manifesto, we propose the following: “Embrace diversity and dialogue so that we are aware of changing needs and interests. It provides us with a peace that will still be around 100 years from now. “We strive to provide products that are relevant to the times and services, and strive to achieve social success and improve our business results in the medium to long term.

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We strive to be an organization that supports diversity and responds to change in order to provide products and services that adapt to the times and meet the changing needs of users.

Our LGBTQ work is recognized. We have received the highest Gold rating from the PRIDE Index for seven consecutive years.

We encourage managers to promote work models that fit employees’ lifestyles. We believe these initiatives lead to a continuous flow of work, provide better products and services from a customer perspective, and increase the productivity of our employees.

Our employees are entitled to prenatal and postnatal leave. We also introduced special paid time off to allow employees and their families access to medical care. Additionally, we announced a work-from-home program even before the COVID-19 outbreak, allowing employees to complete a variety of tasks.

Sustainability And Environment Solutions

In addition, we have produced a LIFENET INSURANCE health management report (Japanese only). Based on the report, we continue to support initiatives to improve physical and mental health. In addition, we have introduced human processes to respond to changes in society, such as the need to support those undergoing treatment while at work, even after a cancer diagnosis. This system supports employees who receive cancer treatment during their work, and we do our best to create a good working environment.

We have responded as quickly as possible to the spread of COVID-19. We’ve built a website about COVID-19 for our clients, and we’re also working to simplify the process for policyholders. We are encouraging our employees to work from home more and to maintain our customers’ regular business hours as much as possible.

We are working with business partners with strong customers and advanced products to bring our new premium insurance to more customers.

In life insurance and other financial industries, we believe the shift to online is transformative and transformative. We know that we need to provide easy-to-understand, simple products and online services for all processes related to life insurance, including search, consultation, registration, administrative review, measurement, and application. That’s why we created a service center in May 2021 and launched it in July. We are developing an online life insurance website to meet the needs of our customers. June 2020 – After a multi-year international consultation process, international insurance companies and the United Nations Environment Program (UNEP) launched the first global insurance company on June 3, demonstrating how to combat climate change, ecosystem degradation, pollution and many other risks, as well as animal health and testing; child labor, arms conflicts, bribery and corruption.

Chapter 6: Green Finance And Carbon Markets

The guide, Managing Environmental, Social and Governance (ESG) Risks in Non-Life Insurance Businesses, outlines eight action areas for insurers to manage ESG risks (also known as security risks) in non-life insurance, with a focus on risk assessment. and buy insurance. These areas include establishing the company’s ESG approach and risk management, integrating ESG issues into the organization, establishing roles and responsibilities for ESG issues, increasing ESG risks to decision makers, investigating and analyzing ESG risks, and identifying and reporting ESG risks. .

The guide is one of the main projects of UNEP’s Principles of Social Insurance (PSI), the largest collaboration between the United Nations and the international insurance industry. The development of the guidelines was coordinated by international insurance company Allianz and the United Nations Environment Programme, with the participation of other insurance companies, insurance associations and international agencies.

“Environmental stewardship, health and risk management in the insurance industry are important components of effective risk management and are critical to the investment credit that helps achieve the United Nations Sustainable Development Goals,” said Butch Bakani, Head of PSI at the United Nations Environment Programme. Butch Bacani said. mission. – Leadership curriculum development. “Every insurer should have a strategy and framework for sustainable risk management across its insurance and investments. This PSI presentation provides stability at the core of an insurer’s risk management core business.”

The guide includes two eye-catching heat maps that highlight potential ESG risks across the industry and the insurance industry. Heat map breaks down ESG issues into specific definitions and risk models, and provides mitigation examples

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